I don't often write owners about the service I receive, especially car washes since most are the same. So let that signify the extra ordinary job I believe your employees are doing. As I stated, most car washes are the same. A quick wash, a quick wipe down, and your out. Because of this, I see many car washes go in and out of business often. If a customer doesn't receive above average service, they don't feel loyalty to any certain car wash which makes for volatile cash flow.
But you have managed to train your employees to go above and beyond and that is why I am writing. Granted I will receive average treatment every now and then, but far and away most times I go your employees use the air hose on my rug and car (very seldom do I see car washes use them), take extra time to wipe off the inside of my car, etc. Today Mark did an excellent job of cleaning, and was training the other employees how to do it correctly. He also wiped off BOTH sides of my car (for some reason they often only do the side where they start the car wash, aka the driver side), and took time to scrub for bugs. PLEASE KNOW that car owners DO take notice of these seemingly small things.
I write this email because I very much want this kind of service to continue. As long as it continues I have no reason to go anywhere else (I live a mile away, and have been a monthly member before and am now a VIP member). Please give Mark and your employees accolades on their service.
My email wouldn't be complete without saying that your receptionist (I forgot her name but she is either black or Indian and works every Saturday) is very sweet, knowledgeable, and cordial.
I am looking forward to giving you my service as much as I enjoy receiving yours. Thanks so much for distinguishing yourself and please continue to do so in the future.
Nathan E Coker
I stopped in this morning and had the best experience with Luis and a gentleman named Frank. I would strongly recommend their services based on their performance this morning. Your mileage may vary. They do offer highly competitive deals M-Th before 10am. Give them a try. You won't be sorry.